{"id":2913,"date":"2025-10-03T13:05:48","date_gmt":"2025-10-03T04:05:48","guid":{"rendered":"https:\/\/www.flexcrm.jp\/media\/?p=2913"},"modified":"2025-10-29T17:41:46","modified_gmt":"2025-10-29T08:41:46","slug":"callcenter_efficiency_guide","status":"publish","type":"post","link":"https:\/\/www.flexcrm.jp\/media\/callcenter_efficiency_guide\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e\u6c7a\u5b9a\u7248\u30ac\u30a4\u30c9\uff5e\u696d\u52d9\u6539\u5584\u30fbAI\u6d3b\u7528\u30fb\u6210\u529f\u4e8b\u4f8b\u307e\u3067\u5fb9\u5e95\u89e3\u8aac\uff5e"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3092\u3064\u306a\u3050\u6700\u524d\u7dda\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u4e00\u65b9\u3067\u3001\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u30d0\u30e9\u3064\u304d\u3001\u96e2\u8077\u7387\u306e\u9ad8\u3055\u306a\u3069\u3001\u904b\u55b6\u306b\u306f\u591a\u304f\u306e\u8ab2\u984c\u304c\u3064\u304d\u307e\u3068\u3044\u307e\u3059\u3002<br>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u696d\u52d9\u6539\u5584\u30fbAI\u5c0e\u5165\u30fb\u5728\u5b85\u904b\u7528\u306a\u3069\u6700\u65b0\u306e\u52b9\u7387\u5316\u65bd\u7b56\u3092\u7db2\u7f85\u7684\u306b\u89e3\u8aac\u3002\u6210\u529f\u4e8b\u4f8b\u3084\u5b9f\u969b\u306b\u52b9\u679c\u3092\u4e0a\u3052\u305fFlexCRM\u306e\u5c0e\u5165\u4e8b\u4f8b\u3082\u7d39\u4ecb\u3057\u306a\u304c\u3089\u3001\u73fe\u5834\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u76f4\u7d50\u3059\u308b\u30d2\u30f3\u30c8\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"swell-block-capbox cap_box\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span>\u3053\u306e\u8a18\u4e8b\u3067\u5206\u304b\u308b\u3053\u3068<\/span><\/div><div class=\"cap_box_content\">\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:18%\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" width=\"135\" height=\"150\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/04\/h08.png\" alt=\"\" class=\"wp-image-1335\" style=\"width:102px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:88%\">\n<ul class=\"wp-block-list\">\n<li><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b5\u3064\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/strong><\/li>\n\n\n\n<li><strong>AI\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fbCRM\u3092\u6d3b\u7528\u3057\u305f\u52b9\u7387\u5316\u306e\u5177\u4f53\u624b\u6cd5<\/strong><\/li>\n\n\n\n<li><strong>PDCA\u3067\u9032\u3081\u308b\u696d\u52d9\u6539\u5584\u306e4\u30b9\u30c6\u30c3\u30d7<\/strong><\/li>\n\n\n\n<li><strong>\u5b9f\u969b\u306b\u6210\u679c\u3092\u51fa\u3057\u305f\u4f01\u696d\u306e\u6210\u529f\u4e8b\u4f8b<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u306a\u305c\u4eca\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u5316\u304c\u91cd\u8981\u306a\u306e\u304b<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_1.png\" alt=\"\" class=\"wp-image-2955\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_1.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_1-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_1-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u3068\u306e\u6700\u524d\u7dda\u3002\u5bfe\u5fdc\u54c1\u8cea\u304c\u4f01\u696d\u306e\u4fe1\u983c\u3084\u58f2\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<br>\u52b9\u7387\u5316\u306f\u4ee5\u4e0b\u306e3\u3064\u3092\u540c\u6642\u306b\u53f6\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list -list-under-dashed is-style-num_circle\">\n<li>&nbsp;\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>&nbsp;\u30b3\u30b9\u30c8\u524a\u6e1b<\/li>\n\n\n\n<li>&nbsp;\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b5\u3064\u306e\u8ab2\u984c\u3068\u539f\u56e0\u3092\u5fb9\u5e95\u89e3\u8aac<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_2.png\" alt=\"\" class=\"wp-image-2957\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_2.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_2-300x200.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_2-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304f\u306a\u3063\u3066\u3057\u307e\u3046<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-crease has-border -border01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u8ab2\u984c\u306e\u8a73\u7d30<\/h5>\n\n\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u5f15\u304f\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3060\u3051\u3067\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u4f4e\u4e0b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u30021\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u5ef6\u3073\u308b\u3068\u3001\u5f85\u6a5f\u4e2d\u306e\u9867\u5ba2\u6570\u304c\u5897\u52a0\u3057\u3001\u3055\u3089\u306a\u308b\u4e0d\u6e80\u3092\u751f\u3080\u60aa\u5faa\u74b0\u306b\u9665\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u4e3b\u306a\u539f\u56e0<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u672a\u6574\u5099<\/strong>: \u5bfe\u5fdc\u624b\u9806\u304c\u660e\u78ba\u5316\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u90fd\u5ea6\u5224\u65ad\u306b\u8ff7\u3046<\/li>\n\n\n\n<li><strong>\u60c5\u5831\u5171\u6709\u306e\u4e0d\u8db3<\/strong>: \u90e8\u7f72\u9593\u3067\u306e\u60c5\u5831\u9023\u643a\u304c\u4e0d\u5341\u5206\u3067\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3059\u3050\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u4e0d\u5728<\/strong>: \u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u4e8b\u4f8b\u3084\u89e3\u6c7a\u65b9\u6cd5\u304c\u4f53\u7cfb\u5316\u3055\u308c\u3066\u3044\u306a\u3044<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u304c\u9ad8\u3044<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u8ab2\u984c\u306e\u8a73\u7d30<\/h5>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306f\u6162\u6027\u7684\u306a\u4eba\u6750\u4e0d\u8db3\u306b\u60a9\u307e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u63a1\u7528\u30b3\u30b9\u30c8\u3092\u304b\u3051\u3066\u4eba\u6750\u3092\u78ba\u4fdd\u3057\u3066\u3082\u3001\u77ed\u671f\u9593\u3067\u96e2\u8077\u3055\u308c\u3066\u3057\u307e\u3046\u3068\u3001\u5e38\u306b\u65b0\u4eba\u6559\u80b2\u306b\u8ffd\u308f\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u7dad\u6301\u304c\u56f0\u96e3\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u4e3b\u306a\u539f\u56e0<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6559\u80b2\u4f53\u5236\u306e\u4e0d\u8db3<\/strong>: \u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u671f\u9593\u3084\u7d99\u7d9a\u7684\u306a\u7814\u4fee\u6a5f\u4f1a\u304c\u306a\u3044<\/li>\n\n\n\n<li><strong>\u904e\u5ea6\u306a\u696d\u52d9\u8ca0\u8377<\/strong>: \u4eba\u624b\u4e0d\u8db3\u306b\u3088\u308a\u4e00\u4eba\u3042\u305f\u308a\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u7cbe\u795e\u7684\u30fb\u8089\u4f53\u7684\u306a\u30b9\u30c8\u30ec\u30b9\u304c\u84c4\u7a4d<\/li>\n\n\n\n<li><strong>\u8a55\u4fa1\u5236\u5ea6\u306e\u4e0d\u5099<\/strong>: \u9069\u5207\u306a\u8a55\u4fa1\u3084\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u304c\u793a\u3055\u308c\u305a\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301\u304c\u56f0\u96e3<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u7b54\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u751f\u3058\u308b<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u8ab2\u984c\u306e\u8a73\u7d30<\/h5>\n\n\n\n<p>\u540c\u3058\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3067\u3082\u3001\u5bfe\u5fdc\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u56de\u7b54\u5185\u5bb9\u3084\u5bfe\u5fdc\u54c1\u8cea\u306b\u5dee\u304c\u51fa\u3066\u3057\u307e\u3046\u3053\u3068\u306f\u3001\u4f01\u696d\u306e\u4fe1\u983c\u6027\u3092\u640d\u306a\u3046\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u4e00\u8cab\u3057\u305f\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u4e3b\u306a\u539f\u56e0<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u306e\u7d4c\u9a13\u5dee<\/strong>: \u30d9\u30c6\u30e9\u30f3\u3068\u65b0\u4eba\u3067\u77e5\u8b58\u91cf\u3084\u5bfe\u5fdc\u30b9\u30ad\u30eb\u306b\u5927\u304d\u306a\u5dee\u304c\u3042\u308b<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f53\u5236\u306e\u4e0d\u8db3<\/strong>: \u901a\u8a71\u5185\u5bb9\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3084\u6539\u5584\u6307\u5c0e\u304c\u5341\u5206\u306b\u884c\u308f\u308c\u3066\u3044\u306a\u3044<\/li>\n\n\n\n<li><strong>\u6a19\u6e96\u5316\u3055\u308c\u305f\u5bfe\u5fdc\u30d5\u30ed\u30fc\u306e\u6b20\u5982<\/strong>: \u500b\u4eba\u306e\u88c1\u91cf\u306b\u4f9d\u5b58\u3057\u305f\u5bfe\u5fdc\u306b\u306a\u3063\u3066\u3044\u308b<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u5897\u52a0\u3057\u7d9a\u3051\u308b<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u8ab2\u984c\u306e\u8a73\u7d30<\/h5>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u5897\u52a0\u3060\u3051\u3067\u306a\u304f\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u306b\u3082\u76f4\u7d50\u3057\u307e\u3059\u3002\u7279\u306b\u540c\u3058\u3088\u3046\u306a\u8cea\u554f\u304c\u7e70\u308a\u8fd4\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u52b9\u7387\u7684\u306a\u89e3\u6c7a\u7b56\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u4e3b\u306a\u539f\u56e0<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FAQ\uff08\u3088\u304f\u3042\u308b\u8cea\u554f\uff09\u306e\u672a\u6574\u5099<\/strong>: \u9867\u5ba2\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u60c5\u5831\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b<\/li>\n\n\n\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u624b\u6bb5\u306e\u4e0d\u8db3<\/strong>: Web\u30b5\u30a4\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3001\u96fb\u8a71\u4ee5\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044<\/li>\n\n\n\n<li><strong>\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8907\u96d1\u5316<\/strong>: \u8907\u96d1\u306a\u4ed5\u69d8\u3084\u624b\u7d9a\u304d\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u5897\u3084\u3059\u8981\u56e0\u306b\u306a\u3063\u3066\u3044\u308b<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b7\u30b9\u30c6\u30e0\u306e\u8001\u673d\u5316\u304c\u696d\u52d9\u3092\u5727\u8feb<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u8ab2\u984c\u306e\u8a73\u7d30<\/h5>\n\n\n\n<p>\u53e4\u3044\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3044\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u52b9\u7387\u304c\u5927\u5e45\u306b\u4f4e\u4e0b\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u9023\u643a\u4e0d\u8db3\u306b\u3088\u308a\u3001\u624b\u4f5c\u696d\u3067\u306e\u8ee2\u8a18\u3084\u78ba\u8a8d\u4f5c\u696d\u304c\u767a\u751f\u3057\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u306e\u30ea\u30b9\u30af\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-crease\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">\u4e3b\u306a\u539f\u56e0<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u624b\u4f5c\u696d\u306e\u591a\u767a<\/strong>: \u30b7\u30b9\u30c6\u30e0\u306e\u81ea\u52d5\u5316\u6a5f\u80fd\u304c\u4e0d\u8db3\u3057\u3001\u30c7\u30fc\u30bf\u5165\u529b\u3084\u691c\u7d22\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3059\u308b<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u9023\u643a\u306e\u4e0d\u5341\u5206\u3055<\/strong>: CRM\u3084\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u304c\u3067\u304d\u3066\u304a\u3089\u305a\u3001\u8907\u6570\u30b7\u30b9\u30c6\u30e0\u3092\u884c\u304d\u6765\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b<\/li>\n\n\n\n<li><strong>\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u4f9d\u5b58<\/strong>: \u53e4\u3044\u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u306b\u8e0f\u307f\u5207\u308c\u305a\u3001\u975e\u52b9\u7387\u306a\u696d\u52d9\u30d5\u30ed\u30fc\u304c\u56fa\u5b9a\u5316\u3057\u3066\u3044\u308b<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u3001\u76f8\u4e92\u306b\u95a2\u9023\u3057\u5408\u3063\u3066\u304a\u308a\u3001\u4e00\u3064\u306e\u554f\u984c\u304c\u5225\u306e\u554f\u984c\u3092\u5f15\u304d\u8d77\u3053\u3059\u9023\u9396\u7684\u306a\u69cb\u9020\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u8001\u673d\u5316\u304c\u5bfe\u5fdc\u6642\u9593\u306e\u9577\u671f\u5316\u3092\u62db\u304d\u3001\u305d\u308c\u304c\u696d\u52d9\u8ca0\u8377\u3092\u5897\u5927\u3055\u305b\u3001\u6700\u7d42\u7684\u306b\u96e2\u8077\u7387\u306e\u4e0a\u6607\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3063\u305f\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u3001\u6839\u672c\u539f\u56e0\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u6bb5\u968e\u7684\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002FlexCRM\u306e\u3088\u3046\u306aCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306f\u3001\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u3001\u5bfe\u5fdc\u5c65\u6b74\u306e\u53ef\u8996\u5316\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u6a19\u6e96\u5316\u3092\u5b9f\u73fe\u3057\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u5305\u62ec\u7684\u306b\u89e3\u6c7a\u3059\u308b\u6709\u52b9\u306a\u624b\u6bb5\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u306f\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u6700\u3082\u6df1\u523b\u306a\u8ab2\u984c\u304b\u3089\u7740\u624b\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3065\u304f\u308a\u306e\u4e21\u7acb\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e4\u30b9\u30c6\u30c3\u30d7\uff5ePDCA\u3067\u5b9f\u73fe\u3059\u308b\u696d\u52d9\u6539\u5584\uff5e<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_3.png\" alt=\"\" class=\"wp-image-2958\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_3.png 1024w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_3-300x200.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_3-768x512.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u5316\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u5834\u5f53\u305f\u308a\u7684\u306a\u5bfe\u7b56\u3067\u306f\u306a\u304f\u3001\u4f53\u7cfb\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001PDCA\u30b5\u30a4\u30af\u30eb\u306b\u57fa\u3065\u3044\u305f\u52b9\u7387\u5316\u306e\u57fa\u672c\u30b9\u30c6\u30c3\u30d7\u30924\u6bb5\u968e\u306b\u5206\u3051\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306bPDCA\u304c\u91cd\u8981\u306a\u7406\u7531<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u306f\u3001\u65e5\u3005\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u696d\u52d9\u74b0\u5883\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u5ea6\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u3001\u6301\u7d9a\u7684\u306a\u52b9\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002PDCA\u30b5\u30a4\u30af\u30eb\uff08Plan-Do-Check-Act\uff09\u3092\u56de\u3059\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u78ba\u5b9f\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"swell-block-step\" data-num-style=\"circle\">\n<div class=\"swell-block-step__item\"><div class=\"swell-block-step__number u-bg-main\"><span class=\"__label\">STEP<\/span><\/div><div class=\"swell-block-step__title u-fz-l\">\u73fe\u72b6\u628a\u63e1\u3068\u8ab2\u984c\u306e\u660e\u78ba\u5316\uff08Plan\uff09<\/div><div class=\"swell-block-step__body\">\n<p>\u52b9\u7387\u5316\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u73fe\u72b6\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u611f\u899a\u7684\u306a\u5224\u65ad\u3067\u306f\u306a\u304f\u3001\u5ba2\u89b3\u7684\u306a\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5b9f\u65bd\u3059\u3079\u304d\u3053\u3068<\/h4>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>1. \u4e3b\u8981KPI\u306e\u6570\u5024\u5316<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p id=\"block-4cb3747a-6857-47c4-876c-b602770a9a9a\">\u307e\u305a\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u91cd\u8981\u6307\u6a19\u3092\u6e2c\u5b9a\u3057\u3001\u73fe\u72b6\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul id=\"block-86c613da-cf57-4fe2-9246-efae27ec4d39\" class=\"wp-block-list\">\n<li><strong>\u5fdc\u7b54\u7387\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09<\/strong>: \u4e00\u5b9a\u6642\u9593\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408<\/li>\n\n\n\n<li><strong>\u96e2\u8077\u7387<\/strong>: \u5e74\u9593\u307e\u305f\u306f\u6708\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u96e2\u8077\u7387<\/li>\n\n\n\n<li><strong>\u7a3c\u50cd\u7387<\/strong>: \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b9f\u50cd\u6642\u9593\u306e\u5272\u5408<\/li>\n\n\n\n<li><strong>\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09<\/strong>: 1\u4ef6\u3042\u305f\u308a\u306e\u901a\u8a71\u6642\u9593\u3068\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08<\/li>\n\n\n\n<li><strong>\u653e\u68c4\u547c\u7387<\/strong>: \u9867\u5ba2\u304c\u5f85\u3061\u304d\u308c\u305a\u306b\u96fb\u8a71\u3092\u5207\u3063\u305f\u5272\u5408<\/li>\n\n\n\n<li><strong>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09<\/strong>: 1\u56de\u306e\u5bfe\u5fdc\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u5272\u5408<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>2. \u901a\u8a71\u5185\u5bb9\u306e\u5206\u6790<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p id=\"block-afcbd18a-6509-4670-bc8e-44d90098728d\">\u5b9f\u969b\u306e\u901a\u8a71\u8a18\u9332\u3084\u30ed\u30b0\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u4ee5\u4e0b\u3092\u628a\u63e1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul id=\"block-b85c9cfd-3ae0-4ab0-aab1-8cb3455f57ed\" class=\"wp-block-list\">\n<li>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u50be\u5411<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u7279\u5fb4<\/li>\n\n\n\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3064\u307e\u305a\u304d\u3084\u3059\u3044\u30dd\u30a4\u30f3\u30c8<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u751f\u3058\u3084\u3059\u3044\u5834\u9762<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>3. \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fb\u7ba1\u7406\u8005\u3078\u306e\u30d2\u30a2\u30ea\u30f3\u30b0<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p id=\"block-f4a99024-1267-4769-bdad-ba9eb25b2068\">\u6570\u5024\u3060\u3051\u3067\u306f\u898b\u3048\u306a\u3044\u73fe\u5834\u306e\u58f0\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul id=\"block-5e4ff36a-4e05-4417-9870-cb27276a76b9\" class=\"wp-block-list\">\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u611f\u3058\u308b\u696d\u52d9\u4e0a\u306e\u56f0\u96e3<\/li>\n\n\n\n<li>\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306e\u4f7f\u3044\u306b\u304f\u3055<\/li>\n\n\n\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u6559\u80b2\u5185\u5bb9\u306e\u4e0d\u8db3\u70b9<\/li>\n\n\n\n<li>\u7ba1\u7406\u8005\u304c\u628a\u63e1\u3057\u3066\u3044\u308b\u696d\u52d9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"block-d499be37-d056-4d01-86f6-387c31785107\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u30b4\u30fc\u30eb<\/h4>\n\n\n\n<p>\u73fe\u72b6\u306e\u8ab2\u984c\u3092\u300c\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u3044\u300d\u3068\u3044\u3063\u305f\u62bd\u8c61\u7684\u306a\u30ec\u30d9\u30eb\u3067\u306f\u306a\u304f\u3001\u300c\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u304c\u696d\u754c\u5e73\u5747\u3088\u308a30%\u9577\u304f\u3001\u7279\u306b\u88fd\u54c1A\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u3067\u9855\u8457\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u30ec\u30d9\u30eb\u3067\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u76ee\u6a19\u3067\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-step__item\"><div class=\"swell-block-step__number u-bg-main\"><span class=\"__label\">STEP<\/span><\/div><div class=\"swell-block-step__title u-fz-l\">\u76ee\u6a19\u8a2d\u5b9a\u3068KPI\u8a2d\u8a08\uff08Plan\uff09<\/div><div class=\"swell-block-step__body\">\n<p>\u73fe\u72b6\u628a\u63e1\u304c\u3067\u304d\u305f\u3089\u3001\u6b21\u306f\u6539\u5584\u306e\u65b9\u5411\u6027\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u9054\u6210\u53ef\u80fd\u3067\u3042\u308a\u306a\u304c\u3089\u3001\u6311\u6226\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5b9f\u65bd\u3059\u3079\u304d\u3053\u3068<\/h4>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>1. \u5b9f\u73fe\u53ef\u80fd\u306a\u76ee\u6a19\u306e\u8a2d\u5b9a<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u73fe\u72b6\u5024\u3092\u57fa\u6e96\u306b\u3001\u6bb5\u968e\u7684\u306b\u6539\u5584\u3067\u304d\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u73fe\u5728\u306e\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u304c10\u5206\u3067\u3042\u308c\u3070\u3001\u3044\u304d\u306a\u308a5\u5206\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u307e\u305a\u306f8\u5206\u3092\u76ee\u6307\u3059\u3068\u3044\u3063\u305f\u73fe\u5b9f\u7684\u306a\u8a2d\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>2. \u4e3b\u8981KPI\u306e\u5177\u4f53\u5316<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u8ffd\u8de1\u3059\u3079\u304d\u6307\u6a19\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09<\/strong>: \u76ee\u6a19\u5024\u3068\u8a31\u5bb9\u7bc4\u56f2\u3092\u8a2d\u5b9a<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/strong>: \u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u306b\u57fa\u3065\u304f\u30b9\u30b3\u30a2<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff08CES\uff09<\/strong>: \u554f\u984c\u89e3\u6c7a\u306e\u5bb9\u6613\u3055\u3092\u6e2c\u308b\u6307\u6a19<\/li>\n\n\n\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/strong>: \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6e2c\u5b9a<\/li>\n\n\n\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6e80\u8db3\u5ea6<\/strong>: \u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>\u76ee\u6a19\u306e\u512a\u5148\u9806\u4f4d\u3065\u3051<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u3059\u3079\u3066\u3092\u540c\u6642\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u306f\u56f0\u96e3\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u57fa\u6e96\u3067\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u5927\u304d\u3055<\/li>\n\n\n\n<li>\u5b9f\u73fe\u53ef\u80fd\u6027\u3068\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9<\/li>\n\n\n\n<li>\u6539\u5584\u52b9\u679c\u304c\u8868\u308c\u308b\u307e\u3067\u306e\u671f\u9593<\/li>\n\n\n\n<li>\u4ed6\u306e\u6307\u6a19\u3078\u306e\u6ce2\u53ca\u52b9\u679c<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u30b4\u30fc\u30eb<\/h4>\n\n\n\n<p>\u300c3\u30f6\u6708\u5f8c\u306b\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u309210\u5206\u304b\u30898\u5206\u306b\u77ed\u7e2e\u3057\u3001CSAT\u30b9\u30b3\u30a2\u309275\u70b9\u304b\u308980\u70b9\u306b\u5411\u4e0a\u3055\u305b\u308b\u300d\u3068\u3044\u3063\u305f\u3001\u671f\u9650\u3068\u6570\u5024\u76ee\u6a19\u304c\u660e\u78ba\u306a\u8a08\u753b\u3092\u7b56\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-step__item\"><div class=\"swell-block-step__number u-bg-main\"><span class=\"__label\">STEP<\/span><\/div><div class=\"swell-block-step__title u-fz-l\">\u65bd\u7b56\u7acb\u6848\u3068\u5b9f\u884c\uff08Do\uff09<\/div><div class=\"swell-block-step__body\">\n<p>\u76ee\u6a19\u304c\u5b9a\u307e\u3063\u305f\u3089\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u8907\u6570\u306e\u65bd\u7b56\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u76f8\u4e57\u52b9\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4e3b\u306a\u65bd\u7b56\u4f8b<\/h4>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>1. \u30b7\u30b9\u30c6\u30e0\u5237\u65b0\u30fb\u5c0e\u5165<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308b\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406<\/li>\n\n\n\n<li>CTI\uff08Computer Telephony Integration\uff09\u306b\u3088\u308b\u81ea\u52d5\u753b\u9762\u8868\u793a<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084IVR\u306e\u6d3b\u7528\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u632f\u308a\u5206\u3051<\/li>\n\n\n\n<li>AI\u306b\u3088\u308b\u97f3\u58f0\u8a8d\u8b58\u30fb\u30c6\u30ad\u30b9\u30c8\u5316\u3067\u5f8c\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>2. \u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u6574\u5099<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>FAQ\u306e\u5145\u5b9f\u3068\u691c\u7d22\u6027\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u6210<\/li>\n\n\n\n<li>\u6210\u529f\u4e8b\u4f8b\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u5171\u6709<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306a\u66f4\u65b0\u4f53\u5236\u306e\u69cb\u7bc9<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>3. \u6559\u80b2\u30fb\u7814\u4fee\u306e\u5f37\u5316<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u306b\u3088\u308b\u5b9f\u8df5\u7684\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306a\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u7814\u4fee<\/li>\n\n\n\n<li>\u30e1\u30f3\u30bf\u30fc\u5236\u5ea6\u306e\u5c0e\u5165<\/li>\n\n\n\n<li>e\u30e9\u30fc\u30cb\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>4. \u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u76f4\u3057<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>\u4e0d\u8981\u306a\u4f5c\u696d\u306e\u524a\u6e1b<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u306e\u6a19\u6e96\u5316\u3068\u30de\u30cb\u30e5\u30a2\u30eb\u5316<\/li>\n\n\n\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u306e\u660e\u78ba\u5316<\/li>\n\n\n\n<li>\u90e8\u7f72\u9593\u9023\u643a\u306e\u5f37\u5316<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>5. \u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u65bd\u7b56<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>\u9069\u5207\u306a\u8a55\u4fa1\u5236\u5ea6\u306e\u69cb\u7bc9<\/li>\n\n\n\n<li>\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306e\u8a2d\u8a08<\/li>\n\n\n\n<li>\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u306e\u660e\u793a<\/li>\n\n\n\n<li>\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3065\u304f\u308a<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u30b4\u30fc\u30eb<\/h4>\n\n\n\n<p>\u8a08\u753b\u3057\u305f\u65bd\u7b56\u3092\u7740\u5b9f\u306b\u5b9f\u884c\u3057\u3001\u5909\u5316\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u5b9f\u884c\u6bb5\u968e\u3067\u3082\u9032\u6357\u3092\u8a18\u9332\u3057\u3001\u8a08\u753b\u901a\u308a\u306b\u9032\u3093\u3067\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-step__item\"><div class=\"swell-block-step__number u-bg-main\"><span class=\"__label\">STEP<\/span><\/div><div class=\"swell-block-step__title u-fz-l\">\u52b9\u679c\u6e2c\u5b9a\u3068\u6539\u5584\uff08Check &amp; Act\uff09<\/div><div class=\"swell-block-step__body\">\n<p>\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u305f\u3089\u3001\u5fc5\u305a\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u307e\u3059\u3002\u3053\u308c\u304cPDCA\u30b5\u30a4\u30af\u30eb\u306e\u6838\u5fc3\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5b9f\u65bd\u3059\u3079\u304d\u3053\u3068<\/h4>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>1. \u5b9a\u671f\u7684\u306aKPI\u78ba\u8a8d<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u8a2d\u5b9a\u3057\u305fKPI\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u65e5\u6b21\uff1a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u904b\u55b6\u72b6\u6cc1\uff08\u5fdc\u7b54\u7387\u3001\u5f85\u6a5f\u6642\u9593\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u9031\u6b21\uff1a\u77ed\u671f\u30c8\u30ec\u30f3\u30c9\u306e\u628a\u63e1\uff08\u5bfe\u5fdc\u6642\u9593\u3001\u7a3c\u50cd\u7387\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u6708\u6b21\uff1a\u76ee\u6a19\u9054\u6210\u72b6\u6cc1\u306e\u7dcf\u5408\u8a55\u4fa1\uff08CSAT\u3001NPS\u3001\u96e2\u8077\u7387\u306a\u3069\uff09<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>2. \u65bd\u7b56\u52b9\u679c\u306e\u5206\u6790<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list\">\n<li>\u3069\u306e\u65bd\u7b56\u304c\u6700\u3082\u52b9\u679c\u304c\u3042\u3063\u305f\u304b<\/li>\n\n\n\n<li>\u4e88\u60f3\u5916\u306e\u8ab2\u984c\u3084\u526f\u4f5c\u7528\u306f\u767a\u751f\u3057\u3066\u3044\u306a\u3044\u304b<\/li>\n\n\n\n<li>\u76ee\u6a19\u672a\u9054\u6210\u306e\u5834\u5408\u3001\u305d\u306e\u8981\u56e0\u306f\u4f55\u304b<\/li>\n\n\n\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>3. \u6539\u5584\u7b56\u306e\u5b9f\u884c\uff08Act\uff09<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u6e2c\u5b9a\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3001\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u52b9\u679c\u304c\u51fa\u3066\u3044\u308b\u65bd\u7b56<\/strong>: \u3055\u3089\u306a\u308b\u5f37\u5316\u3084\u6a2a\u5c55\u958b<\/li>\n\n\n\n<li><strong>\u52b9\u679c\u304c\u4e0d\u5341\u5206\u306a\u65bd\u7b56<\/strong>: \u539f\u56e0\u5206\u6790\u3068\u6539\u5584\u3001\u307e\u305f\u306f\u4e2d\u6b62<\/li>\n\n\n\n<li><strong>\u65b0\u305f\u306a\u8ab2\u984c<\/strong>: \u6b21\u306ePDCA\u30b5\u30a4\u30af\u30eb\u3067\u53d6\u308a\u7d44\u3080\u65b0\u3057\u3044\u76ee\u6a19\u306e\u8a2d\u5b9a<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"swell-block-capbox cap_box is-style-intext\" data-colset=\"col2\"><div class=\"cap_box_ttl\"><span><strong>4. PDCA\u30b5\u30a4\u30af\u30eb\u306e\u7d99\u7d9a<\/strong><\/span><\/div><div class=\"cap_box_content\">\n<p>\u4e00\u5ea6\u306e\u30b5\u30a4\u30af\u30eb\u3067\u5b8c\u74a7\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u5c0f\u3055\u306a\u6539\u5584\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u30023\u30f6\u6708\u304b\u3089\u534a\u5e74\u30921\u30b5\u30a4\u30af\u30eb\u3068\u3057\u3066\u3001\u7d99\u7d9a\u7684\u306b\u56de\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u30b4\u30fc\u30eb<\/h4>\n\n\n\n<p>\u6e2c\u5b9a\u7d50\u679c\u3092\u6b21\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u3001\u7d99\u7d9a\u7684\u306a\u6210\u9577\u30b5\u30a4\u30af\u30eb\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u6210\u529f\u3057\u305f\u65bd\u7b56\u306f\u6a19\u6e96\u5316\u3057\u3001\u5931\u6557\u304b\u3089\u5b66\u3093\u3060\u6559\u8a13\u3092\u7d44\u7e54\u5168\u4f53\u3067\u5171\u6709\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">PDCA\u3092\u6210\u529f\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_4.png\" alt=\"\" class=\"wp-image-2959\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_4.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_4-300x200.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_4-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0f\u3055\u304f\u59cb\u3081\u3066\u5927\u304d\u304f\u80b2\u3066\u308b<\/h3>\n\n\n\n<p>\u6700\u521d\u304b\u3089\u5b8c\u74a7\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u7279\u5b9a\u306e\u90e8\u7f72\u3084\u30c1\u30fc\u30e0\u3067\u8a66\u9a13\u7684\u306b\u59cb\u3081\u3001\u6210\u529f\u30d1\u30bf\u30fc\u30f3\u3092\u78ba\u7acb\u3057\u3066\u304b\u3089\u5168\u4f53\u5c55\u958b\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a<\/h3>\n\n\n\n<p>\u611f\u899a\u3084\u7d4c\u9a13\u3060\u3051\u306b\u983c\u3089\u305a\u3001\u5fc5\u305a\u6570\u5024\u30c7\u30fc\u30bf\u3067\u5224\u65ad\u3059\u308b\u6587\u5316\u3092\u4f5c\u308a\u307e\u3057\u3087\u3046\u3002\u305f\u3060\u3057\u3001\u6570\u5b57\u3060\u3051\u3067\u306a\u304f\u73fe\u5834\u306e\u58f0\u3082\u5927\u5207\u306b\u3059\u308b\u30d0\u30e9\u30f3\u30b9\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5168\u54e1\u53c2\u52a0\u306e\u6539\u5584\u6d3b\u52d5<\/h3>\n\n\n\n<p>\u7ba1\u7406\u8005\u3060\u3051\u3067\u306a\u304f\u3001\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u6539\u5584\u6d3b\u52d5\u306b\u53c2\u52a0\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u3068\u5b9f\u52b9\u6027\u306e\u3042\u308b\u6539\u5584\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9069\u5207\u306a\u30c4\u30fc\u30eb\u6d3b\u7528<\/h3>\n\n\n\n<p>PDCA\u3092\u52b9\u7387\u7684\u306b\u56de\u3059\u306b\u306f\u3001FlexCRM\u306e\u3088\u3046\u306aCRM\u30b7\u30b9\u30c6\u30e0\u3067KPI\u3092\u81ea\u52d5\u96c6\u8a08\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u8868\u793a\u3067\u304d\u308b\u74b0\u5883\u304c\u7406\u60f3\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u52b9\u7387\u5316\u306e\u5177\u4f53\u624b\u6cd5\u3068\u6bd4\u8f03\u8868<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_5.png\" alt=\"\" class=\"wp-image-2960\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_5.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_5-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_5-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u624b\u6cd5<\/th><th>\u52b9\u679c<\/th><th>\u5c0e\u5165\u96e3\u6613\u5ea6<\/th><th>\u30b3\u30b9\u30c8<\/th><th>\u88dc\u8db3<\/th><\/tr><tr><td>FAQ\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/td><td>\u554f\u3044\u5408\u308f\u305b\u524a\u6e1b<\/td><td>\u4f4e\uff5e\u4e2d<\/td><td>\u4f4e\uff5e\u4e2d<\/td><td>\u81ea\u5df1\u89e3\u6c7a\u7387UP<\/td><\/tr><tr><td>AI\u97f3\u58f0\u8a8d\u8b58<\/td><td>\u5f8c\u51e6\u7406\u6642\u9593\u77ed\u7e2e<\/td><td>\u4e2d\uff5e\u9ad8<\/td><td>\u4e2d\uff5e\u9ad8<\/td><td>\u54c1\u8cea\u5747\u4e00\u5316<\/td><\/tr><tr><td>CRM\u30fbCTI\u5237\u65b0<\/td><td>\u60c5\u5831\u5171\u6709\u52b9\u7387\u5316<\/td><td>\u4e2d<\/td><td>\u4e2d<\/td><td>\u9867\u5ba2\u60c5\u5831\u4e00\u5143\u5316<\/td><\/tr><tr><td>\u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099<\/td><td>\u54c1\u8cea\u5b89\u5b9a<\/td><td>\u4f4e<\/td><td>\u4f4e<\/td><td>\u5c5e\u4eba\u5316\u9632\u6b62<\/td><\/tr><tr><td>\u5728\u5b85\u30fb\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u52e4\u52d9<\/td><td>\u96e2\u8077\u7387\u4f4e\u4e0b<\/td><td>\u4e2d<\/td><td>\u4f4e\uff5e\u4e2d<\/td><td>BCP\u5bfe\u7b56\u306b\u3082<\/td><\/tr><tr><td>\u30b7\u30d5\u30c8\u6700\u9069\u5316<\/td><td>\u7a3c\u50cd\u7387\u5411\u4e0a<\/td><td>\u4f4e<\/td><td>\u4f4e<\/td><td>\u30d4\u30fc\u30af\u5bfe\u5fdc\u5f37\u5316<\/td><\/tr><tr><td>SMS\u30fb\u81ea\u52d5\u914d\u4fe1<\/td><td>\u67b6\u96fb\u52b9\u7387\u5316<\/td><td>\u4f4e<\/td><td>\u4f4e<\/td><td>\u4e0d\u901a\u7387\u6539\u5584<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u6210\u529f\u4e8b\u4f8b\u304b\u3089\u5b66\u3076\uff01\u73fe\u5834\u306e\u30ea\u30a2\u30eb\u306a\u6539\u5584\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_6.png\" alt=\"\" class=\"wp-image-2961\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_6.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_6-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_6-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">\u2705<span class=\"swl-fz u-fz-xl\"> <\/span><span class=\"swl-fz u-fz-l\">\u901a\u4fe1\u4f1a\u793e\uff1aAI\u97f3\u58f0\u8a8d\u8b58\u3067\u5f8c\u51e6\u740690\u79d2\u77ed\u7e2e<\/span><\/h5>\n\n\n\n<p>\u5e73\u5747\u5bfe\u5fdc\u5f8c\u51e6\u7406\u304c90\u79d2\u77ed\u7e2e\u3002\u54c1\u8cea\u3082\u5b89\u5b9a\u3002<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2705 <span class=\"swl-fz u-fz-l\">\u751f\u547d\u4fdd\u967a\u4f1a\u793e\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u3067\u5546\u8ac7\u7387UP<\/span><\/h5>\n\n\n\n<p>LINE\u3067\u306e\u8cea\u554f\u5bfe\u5fdc\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u62c5\u8efd\u6e1b\u3002<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2705 <span class=\"swl-fz u-fz-l\">\u81ea\u52d5\u8eca\u30c7\u30a3\u30fc\u30e9\u30fc\uff1aSMS\u914d\u4fe1\u3067\u4e0d\u901a\u73874\uff05\u6539\u5584<\/span><\/h5>\n\n\n\n<p>\u518d\u67b6\u96fb\u524d\u306bSMS\u3092\u9001\u4fe1\u3057\u3001\u6298\u8fd4\u3057\u7387\u5411\u4e0a\u3002<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2705 <span class=\"swl-fz u-fz-l\">\u4e0d\u52d5\u7523\u4f1a\u793e\uff1a\u30de\u30cb\u30e5\u30a2\u30eb\u5316\u3067\u54c1\u8cea\u5b89\u5b9a<\/span><\/h5>\n\n\n\n<p>\u512a\u79c0\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u3092\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u53cd\u6620\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">AI\u30fb\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u6cd5\u307e\u3068\u3081<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_7.png\" alt=\"\" class=\"wp-image-2962\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_7.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_7-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_7-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u4eca\u300cAI\u3068\u81ea\u52d5\u5316\u300d\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u5834\u3067\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u9855\u5728\u5316\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u8ca0\u8377\u304c\u9ad8\u3044<\/li>\n\n\n\n<li>\u5b9a\u578b\u696d\u52d9\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u672c\u8cea\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u306a\u3044<\/li>\n\n\n\n<li>\u9867\u5ba2\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u3084\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u3042\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u89e3\u6c7a\u3059\u308b\u9375\u304c\u3001\u300cAI\u300d\u3068\u300c\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u300d\u306e\u6d3b\u7528\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e3b\u306aAI\u30fb\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306e\u7a2e\u985e\u3068\u6d3b\u7528\u65b9\u6cd5<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u30c4\u30fc\u30eb\u540d<\/th><th>\u6a5f\u80fd\u6982\u8981<\/th><th>\u4e3b\u306a\u52b9\u679c<\/th><th>\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/th><\/tr><tr><td>AI\u97f3\u58f0\u8a8d\u8b58<\/td><td>\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316<\/td><td>\u5f8c\u51e6\u7406\u6642\u9593\u77ed\u7e2e\u3001\u5bfe\u5fdc\u5185\u5bb9\u306e\u53ef\u8996\u5316<\/td><td>FAQ\u9023\u643a\u3084\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u306b\u3082\u6d3b\u7528\u53ef\u80fd<\/td><\/tr><tr><td>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/td><td>24\u6642\u9593\u81ea\u52d5\u5fdc\u7b54\u3067\u5b9a\u578b\u8cea\u554f\u306b\u5bfe\u5fdc<\/td><td>\u4e00\u6b21\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3001\u30aa\u30da\u8ca0\u8377\u8efd\u6e1b<\/td><td>FAQ\u3068\u9023\u52d5\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059<\/td><\/tr><tr><td>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09<\/td><td>\u96fb\u8a71\u53d7\u4ed8\u306e\u632f\u308a\u5206\u3051\u3092\u81ea\u52d5\u5316<\/td><td>\u4e00\u6b21\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3001\u9069\u5207\u306a\u62c5\u5f53\u306b\u63a5\u7d9a<\/td><td>\u30b7\u30ca\u30ea\u30aa\u8a2d\u8a08\u304c\u54c1\u8cea\u306b\u76f4\u7d50\u3059\u308b<\/td><\/tr><tr><td>\u81ea\u52d5\u901a\u8a71\u9332\u97f3\uff0f\u97f3\u58f0\u89e3\u6790<\/td><td>\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b9a\u91cf\u8a55\u4fa1<\/td><td>\u6559\u80b2\u30fb\u54c1\u8cea\u6539\u5584\u306e\u6750\u6599\u306b<\/td><td>\u611f\u60c5\u8a8d\u8b58AI\u3068\u9023\u643a\u3059\u308b\u3068\u30af\u30ec\u30fc\u30e0\u5146\u5019\u5206\u6790\u3082\u53ef\u80fd<\/td><\/tr><tr><td>CRM\u9023\u643a\u81ea\u52d5\u5316<\/td><td>\u9867\u5ba2\u60c5\u5831\u3068\u5bfe\u5fdc\u5c65\u6b74\u306e\u7d71\u5408<\/td><td>\u60c5\u5831\u63a2\u3057\u306e\u624b\u9593\u3092\u524a\u6e1b\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u5411\u4e0a<\/td><td>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8868\u793a\u30fb\u66f4\u65b0\u3055\u308c\u308b\u4f53\u5236\u304c\u91cd\u8981<\/td><\/tr><tr><td>\u30e1\u30fc\u30eb\uff0fSMS\u81ea\u52d5\u9001\u4fe1<\/td><td>\u67b6\u96fb\u5f8c\u306e\u6848\u5185\u3084\u30d5\u30a9\u30ed\u30fc\u9023\u7d61\u3092\u81ea\u52d5\u9001\u4fe1<\/td><td>\u67b6\u96fb\u7387\u30fb\u6298\u308a\u8fd4\u3057\u7387\u5411\u4e0a<\/td><td>\u9867\u5ba2\u540d\u3084\u62c5\u5f53\u8005\u540d\u3092\u52d5\u7684\u306b\u5dee\u3057\u8fbc\u3080\u3068\u52b9\u679c\u7684<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0e\u5165\u6210\u529f\u306e\u305f\u3081\u306e\u6ce8\u610f\u70b9<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001KPI\u3068\u9023\u52d5\u3055\u305b\u308b\u3053\u3068<\/li>\n\n\n\n<li>\u300cAI\u4efb\u305b\u300d\u3067\u653e\u7f6e\u305b\u305a\u3001\u4eba\u306e\u5224\u65ad\u3068\u4f75\u7528\u3059\u308b\u8a2d\u8a08\u306b\u3059\u308b<\/li>\n\n\n\n<li>\u904b\u7528\u30d5\u30ed\u30fc\u5168\u4f53\u3092\u898b\u76f4\u3057\u3066\u304b\u3089\u30c4\u30fc\u30eb\u9078\u5b9a\u3092\u884c\u3046<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u52b9\u679c\u4e8b\u4f8b\uff1aAI\u97f3\u58f0\u8a8d\u8b58\uff0bFAQ\u9023\u643a\u306e\u7d44\u307f\u5408\u308f\u305b\u3067\u5f8c\u51e6\u7406\u6642\u959390\u79d2\u524a\u6e1b\uff08\u901a\u4fe1\u4f1a\u793e\uff09<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u524d\uff1a\u5f8c\u51e6\u7406\u306b\u6bce\u56de3\uff5e4\u5206\u3092\u8981\u3057\u3066\u3044\u305f<\/li>\n\n\n\n<li>\u5c0e\u5165\u5f8c\uff1a\u901a\u8a71\u4e2d\u306b\u81ea\u52d5\u3067\u5185\u5bb9\u304c\u8a18\u9332\u3055\u308c\u3001FAQ\u306e\u5019\u88dc\u3082\u81ea\u52d5\u8868\u793a<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u52b9\u679c\u7684\u306aKPI\u3068\u305d\u306e\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_8.png\" alt=\"\" class=\"wp-image-2963\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_8.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_8-300x200.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_8-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u306f\uff1f<\/h3>\n\n\n\n<p>KPI\u3068\u306f\u3001\u696d\u52d9\u306e\u72b6\u614b\u3084\u6210\u679c\u3092\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3067\u3059\u3002<br>\u300c\u73fe\u5834\u306e\u4eca\u300d\u3092\u53ef\u8996\u5316\u3057\u3001\u300c\u6539\u5584\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u300d\u304c\u660e\u78ba\u306b\u306a\u308b\u305f\u3081\u3001\u696d\u52d9\u6539\u5584\u30fb\u4eba\u6750\u80b2\u6210\u30fb\u7d4c\u55b6\u5224\u65ad\u306e\u571f\u53f0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u6d3b\u7528\u3055\u308c\u308b\u4e3b\u306aKPI\u4e00\u89a7<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>KPI\u540d<\/th><th>\u610f\u5473\u30fb\u76ee\u7684<\/th><th>\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/th><\/tr><tr><td>\u5fdc\u7b54\u7387\uff08\u63a5\u7d9a\u7387\uff09<\/td><td>\u7740\u4fe1\u306b\u5bfe\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u305f\u5272\u5408<\/td><td>\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u6642\u9593\u5e2f\u30fb\u66dc\u65e5\u3092\u7279\u5b9a\u3057\u3001\u30b7\u30d5\u30c8\u898b\u76f4\u3057\u306b\u6d3b\u7528<\/td><\/tr><tr><td>\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09<\/td><td>\u901a\u8a71\uff0b\u5f8c\u51e6\u7406\u306b\u304b\u304b\u3063\u305f\u5e73\u5747\u6642\u9593<\/td><td>\u9577\u3059\u304e\u308c\u3070\u52b9\u7387\u60aa\u5316\u3001\u77ed\u3059\u304e\u308c\u3070\u54c1\u8cea\u4f4e\u4e0b\u306e\u53ef\u80fd\u6027\u3042\u308a<\/td><\/tr><tr><td>\u653e\u68c4\u547c\u7387\uff08Abandon Rate\uff09<\/td><td>\u5f85\u3061\u6642\u9593\u306b\u8010\u3048\u304d\u308c\u305a\u5207\u96fb\u3055\u308c\u305f\u6bd4\u7387<\/td><td>IVR\u5c0e\u5165\u3084FAQ\u6848\u5185\u3067\u96e2\u8131\u3092\u9632\u3052\u308b<\/td><\/tr><tr><td>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09<\/td><td>\u6700\u521d\u306e\u5bfe\u5fdc\u3067\u554f\u984c\u89e3\u6c7a\u3067\u304d\u305f\u5272\u5408<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\uff0f\u60c5\u5831\u63d0\u4f9b\u529b\u306e\u8a55\u4fa1\u6307\u6a19\u306b\u3082<\/td><\/tr><tr><td>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/td><td>\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u30b9\u30b3\u30a2<\/td><td>\u5fdc\u5bfe\u54c1\u8cea\u3084\u6539\u5584\u52b9\u679c\u3092\u6e2c\u308b\u91cd\u8981\u6307\u6a19\u3002\u50be\u5411\u3092\u6708\u3054\u3068\u306b\u5206\u6790<\/td><\/tr><tr><td>\u96e2\u8077\u7387<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u5272\u5408<\/td><td>\u6559\u80b2\u30fb\u8a55\u4fa1\u5236\u5ea6\u30fb\u50cd\u304d\u3084\u3059\u3055\u306e\u5065\u5168\u6027\u3092\u78ba\u8a8d\u53ef\u80fd<\/td><\/tr><tr><td>\u7a3c\u50cd\u7387\uff08\u5229\u7528\u7387\uff09<\/td><td>\u30b7\u30d5\u30c8\u306b\u5bfe\u3059\u308b\u5b9f\u7a3c\u50cd\u6642\u9593\u306e\u6bd4\u7387<\/td><td>\u4eba\u54e1\u914d\u7f6e\u306e\u6700\u9069\u5316\u306b\u6d3b\u7528\u3067\u304d\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\u6d3b\u7528\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u76ee\u7684\u3068\u6307\u6a19\u3092\u30bb\u30c3\u30c8\u3067\u8a2d\u8a08\u3059\u308b<\/strong><br>\u3000\u4f8b\uff1a\u300c\u5fdc\u7b54\u7387\u5411\u4e0a\u300d\u2192\u300c\u5fdc\u7b54\u7387\u300d\u300c\u653e\u68c4\u547c\u7387\u300d\u300c\u5f85\u3061\u6642\u9593\u300d\u306e3\u6307\u6a19\u3067\u9023\u52d5\u7ba1\u7406<\/li>\n\n\n\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u78ba\u8a8d\u3067\u304d\u308b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u7528\u610f<\/strong><br>\u3000FlexCRM\u3084BI\u30c4\u30fc\u30eb\u3068\u9023\u643a\u3057\u3066\u3001\u5373\u6642\u78ba\u8a8d\u30fb\u5373\u6642\u5224\u65ad\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9<\/li>\n\n\n\n<li><strong>\u500b\u4eba\uff0f\u30c1\u30fc\u30e0\u5225\u3067\u306eKPI\u7ba1\u7406\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u904b\u7528<\/strong><br>\u3000\u76ee\u6a19\u672a\u9054\u8005\u306b\u500b\u5225\u6307\u5c0e\u3001\u9054\u6210\u8005\u306b\u306f\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u8a2d\u5b9a<\/li>\n\n\n\n<li><strong>\u300c\u60aa\u3044\u6570\u5b57\u306e\u80cc\u666f\u300d\u3092\u8ffd\u3044\u304b\u3051\u308b\u6587\u5316\u3065\u304f\u308a<\/strong><br>\u3000\u6570\u5b57\u3060\u3051\u3067\u53f1\u8cac\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u306a\u305c\u305d\u3046\u306a\u3063\u305f\u306e\u304b\uff1f\u300d\u3092\u30c1\u30fc\u30e0\u3067\u8003\u3048\u308b\u3053\u3068\u304c\u5b9a\u7740\u306e\u30ab\u30ae<br><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u6210\u529f\u4e8b\u4f8b\uff1aKPI\u306e\u898b\u3048\u308b\u5316\u3067\u5fdc\u7b54\u738715\uff05\u5411\u4e0a\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcB\u793e\uff09<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FlexCRM\u3068\u9023\u643a\u3057\u3001\u5404\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306eAHT\u30fb\u5fdc\u7b54\u7387\u3092\u500b\u4eba\u5225\u306b\u53ef\u8996\u5316<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u3054\u3068\u306eKPI\u9054\u6210\u7387\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u8868\u793a\u3059\u308b\u300c\u898b\u3048\u308b\u5316\u30dc\u30fc\u30c9\u300d\u3092\u5c0e\u5165<\/li>\n\n\n\n<li>\u6bce\u9031\u306e\u632f\u308a\u8fd4\u308a\u4f1a\u8b70\u3067\u6539\u5584\u7b56\u3092\u5171\u6709 \u2192 2\u304b\u6708\u3067\u5fdc\u7b54\u7387\u304c15\uff05\u6539\u5584\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u4e0a\u6607<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u30fb\u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_9.png\" alt=\"\" class=\"wp-image-2964\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_9.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_9-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_9-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u6559\u80b2\u3068\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5fdc\u5bfe\u54c1\u8cea\u306e\u30d0\u30e9\u3064\u304d\u3084\u9ad8\u3044\u96e2\u8077\u7387\u306e\u591a\u304f\u306f\u3001\u6559\u80b2\u4f53\u5236\u3068\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4e0d\u5099\u306b\u8d77\u56e0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7279\u306b\u554f\u984c\u306b\u306a\u308a\u3084\u3059\u3044\u306e\u306f\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u73fe\u5834\u4efb\u305b\u306eOJT\u3067\u5c5e\u4eba\u5316<\/li>\n\n\n\n<li>\u6559\u80b2\u304c\u611f\u899a\u30d9\u30fc\u30b9\u3067\u7d71\u4e00\u3055\u308c\u3066\u3044\u306a\u3044<\/li>\n\n\n\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u53e4\u304f\u3001\u73fe\u5834\u306e\u5909\u5316\u306b\u3064\u3044\u3066\u3044\u3051\u306a\u3044<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u306f\u3001**\u300c\u80b2\u6210\u306e\u4ed5\u7d44\u307f\u5316\u300d\u3068\u300c\u30ca\u30ec\u30c3\u30b8\u306e\u5171\u6709\u300d**\u304c\u9375\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u6559\u80b2\u30fb\u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099\u306e5\u30b9\u30c6\u30c3\u30d7<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u696d\u52d9\u5168\u4f53\u306e\u68da\u5378\u3057\u3068\u5f79\u5272\u5206\u89e3<\/strong><br>\u65b0\u4eba\u304c\u6700\u521d\u306b\u899a\u3048\u308b\u3079\u304d\u696d\u52d9\u3068\u3001\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306e\u6bb5\u968e\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6a19\u6e96\u5316\u3068\u30c7\u30b8\u30bf\u30eb\u5316<\/strong><br>\u7d19\u30fbPDF\u3067\u306f\u306a\u304f\u3001\u691c\u7d22\u6027\u306e\u9ad8\u3044\u30ca\u30ec\u30c3\u30b8\u30c4\u30fc\u30eb\u306b\u683c\u7d0d\uff08\u4f8b\uff1a\u793e\u5185Wiki\u3001FAQ\u9023\u643a\u306a\u3069\uff09\u3002<\/li>\n\n\n\n<li><strong>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u7814\u4fee\u306e\u5c0e\u5165<\/strong><br>\u5b9f\u969b\u306e\u5fdc\u5bfe\u30b7\u30fc\u30f3\u3092\u518d\u73fe\u3057\u305f\u8a13\u7df4\u3092\u884c\u3044\u3001\u5bfe\u5fdc\u529b\u3092\u9ad8\u3081\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30b9\u30ad\u30eb\u8a55\u4fa1\u5236\u5ea6\u306e\u8a2d\u8a08<\/strong><br>\u9332\u97f3\u30fb\u9332\u753b\u30c7\u30fc\u30bf\u3092\u7528\u3044\u3066\u3001\u5b9a\u91cf\u7684\u306b\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3092\u8a55\u4fa1\u30fb\u80b2\u6210\u3002<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u306e\u84c4\u7a4d\u30fb\u5171\u6709\u6587\u5316\u306e\u91b8\u6210<\/strong><br>\u5bfe\u5fdc\u30ed\u30b0\u304b\u3089\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d\u3084\u300c\u6210\u529f\u30c8\u30fc\u30af\u4f8b\u300d\u3092\u30ca\u30ec\u30c3\u30b8\u5316\u3057\u3001\u5168\u4f53\u3067\u5171\u6709\u3002<br><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u6210\u529f\u3059\u308b\u6559\u80b2\u4f53\u5236\u306e\u30dd\u30a4\u30f3\u30c8<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u9805\u76ee<\/th><th>\u30dd\u30a4\u30f3\u30c8<\/th><\/tr><tr><td>\u6559\u6750\u8a2d\u8a08<\/td><td>\u52d5\u753b\u30fb\u56f3\u89e3\u30fbQ&amp;A\u3092\u53d6\u308a\u5165\u308c\u3001\u8996\u899a\u7684\u30fb\u5b9f\u8df5\u7684\u306b\u7406\u89e3\u3057\u3084\u3059\u304f<\/td><\/tr><tr><td>\u5b66\u7fd2\u7ba1\u7406<\/td><td>LMS\uff08\u5b66\u7fd2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3084\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u9032\u6357\u3092\u53ef\u8996\u5316<\/td><\/tr><tr><td>\u80b2\u6210\u30d5\u30ed\u30fc<\/td><td>\u300c\u7fd2\u5f97\u2192\u5b9f\u8df5\u2192\u78ba\u8a8d\u2192\u5b9a\u7740\u300d\u306e\u30b5\u30a4\u30af\u30eb\u3092\u8a2d\u8a08\u3059\u308b<\/td><\/tr><tr><td>\u6559\u80b2\u62c5\u5f53\u8005<\/td><td>\u5358\u306a\u308b\u5148\u8f29\u4efb\u305b\u3067\u306f\u306a\u304f\u3001\u5c02\u4efb\u30c8\u30ec\u30fc\u30ca\u30fc\u3092\u7f6e\u304f\u3068\u52b9\u679c\u7684<\/td><\/tr><tr><td>\u54c1\u8cea\u7ba1\u7406\u3068\u306e\u9023\u643a<\/td><td>\u54c1\u8cea\u7ba1\u7406\u30c1\u30fc\u30e0\u3068\u9023\u52d5\u3057\u3001\u8a55\u4fa1\u3068\u6559\u80b2\u3092\u4e00\u4f53\u5316\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u5931\u6557\u3068\u305d\u306e\u5bfe\u7b56<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u5931\u6557\u4f8b<\/th><th>\u539f\u56e0<\/th><th>\u5bfe\u7b56<\/th><\/tr><tr><td>\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u4f7f\u308f\u308c\u306a\u3044<\/td><td>\u898b\u3065\u3089\u304f\u3066\u5b9f\u52d9\u306b\u5408\u3063\u3066\u3044\u306a\u3044<\/td><td>\u691c\u7d22\u3057\u3084\u3059\u3044\u69cb\u9020\u3068\u73fe\u5834\u76ee\u7dda\u3067\u306e\u66f4\u65b0<\/td><\/tr><tr><td>OJT\u4efb\u305b\u3067\u5c5e\u4eba\u5316<\/td><td>\u6559\u80b2\u65b9\u91dd\u304c\u500b\u4eba\u306b\u4f9d\u5b58<\/td><td>\u6a19\u6e96\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099<\/td><\/tr><tr><td>\u6559\u3048\u3063\u3071\u306a\u3057\u3067\u5b9a\u7740\u3057\u306a\u3044<\/td><td>\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u304c\u4e0d\u5341\u5206<\/td><td>\u30c1\u30a7\u30c3\u30af\u30c6\u30b9\u30c8\u3084\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u306e\u5b9a\u671f\u5b9f\u65bd<\/td><\/tr><tr><td>\u30b9\u30ad\u30eb\u8a55\u4fa1\u304c\u66d6\u6627<\/td><td>\u5b9a\u91cf\u8a55\u4fa1\u306e\u57fa\u6e96\u304c\u306a\u3044<\/td><td>\u5fdc\u5bfe\u9332\u97f3\u30fbKPI\u3092\u5143\u306b\u5ba2\u89b3\u8a55\u4fa1\u3092\u5c0e\u5165<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306e\u5b9f\u8df5\u30b9\u30c6\u30c3\u30d7<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_10.png\" alt=\"\" class=\"wp-image-2965\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_10.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_10-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2913_10-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u4eca\u3001FAQ\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0<\/li>\n\n\n\n<li>\u55b6\u696d\u6642\u9593\u5916\u306e\u5bfe\u5fdc\u30cb\u30fc\u30ba<\/li>\n\n\n\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u5897\u30fb\u96e2\u8077\u30ea\u30b9\u30af<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u300c\u4eca\u3059\u3050\u77e5\u308a\u305f\u3044\u300d\u306b\u5fdc\u3048\u3089\u308c\u306a\u3044\u975e\u52b9\u7387\u306a\u4f53\u5236<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u3001FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u6025\u901f\u306b\u5e83\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ\u5c0e\u5165\u306e\u5b9f\u8df5\u30b9\u30c6\u30c3\u30d7<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u6d17\u3044\u51fa\u3057\uff08\u30ed\u30b0\u5206\u6790\uff09<\/strong><br>\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u5185\u5bb9\u304b\u3089\u3001\u983b\u51fa\u8cea\u554f\u3068\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u62bd\u51fa\u3002<\/li>\n\n\n\n<li><strong>\u8cea\u554f\u306e\u30ab\u30c6\u30b4\u30ea\u5206\u985e\u3068\u69cb\u9020\u8a2d\u8a08<\/strong><br>\u300c\u5951\u7d04\u95a2\u9023\u300d\u300c\u652f\u6255\u3044\u65b9\u6cd5\u300d\u300c\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u300d\u306a\u3069\u30c6\u30fc\u30de\u5225\u306b\u6574\u7406\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u63a2\u3057\u3084\u3059\u304f\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u56de\u7b54\u5185\u5bb9\u306e\u4f5c\u6210\u3068\u6700\u9069\u5316<\/strong><br>\u5c02\u9580\u7528\u8a9e\u3092\u907f\u3051\u3001\u8ab0\u3067\u3082\u7406\u89e3\u3067\u304d\u308b\u6587\u7ae0\u306b\u3002\u753b\u50cf\u3084\u52d5\u753b\u3092\u6dfb\u3048\u308b\u3068\u52b9\u679c\u7684\u3002<\/li>\n\n\n\n<li><strong>\u516c\u958b\u5148\u306e\u9078\u5b9a\u3068\u8a2d\u5b9a<\/strong><br>Web\u30b5\u30a4\u30c8\u3001\u30de\u30a4\u30da\u30fc\u30b8\u3001IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306a\u3069\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u5c55\u958b\u3092\u691c\u8a0e\u3002<\/li>\n\n\n\n<li><strong>\u5b9a\u671f\u7684\u306a\u66f4\u65b0\u3068\u6539\u5584\u30b5\u30a4\u30af\u30eb<\/strong><br>\u691c\u7d22\u3055\u308c\u306a\u3044\u8cea\u554f\u3084\u5f79\u7acb\u305f\u306a\u3044\u56de\u7b54\u306f\u6539\u5584\u5bfe\u8c61\u3002\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u8abf\u67fb\u3082\u6709\u52b9\u3002<br><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306e\u5b9f\u8df5\u30b9\u30c6\u30c3\u30d7<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u5c0e\u5165\u76ee\u7684\u3068KPI\u306e\u660e\u78ba\u5316<\/strong><br>\u3000\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u524a\u6e1b\uff0f\u4e00\u6b21\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\uff0fCV\uff08\u7533\u8fbc\uff09\u7387\u5411\u4e0a \u306a\u3069\u30b4\u30fc\u30eb\u3092\u660e\u78ba\u306b\u3002<br><\/li>\n\n\n\n<li><strong>\u5bfe\u5fdc\u7bc4\u56f2\u3068\u30dc\u30c3\u30c8\u30bf\u30a4\u30d7\u306e\u9078\u5b9a<\/strong><br>\u3000\u30fbFAQ\u578b\uff08\u5b9a\u578b\u56de\u7b54\uff09<br>\u3000\u30fb\u30b7\u30ca\u30ea\u30aa\u578b\uff08\u9078\u629e\u5f0f\u4f1a\u8a71\uff09<br>\u3000\u30fbAI\u578b\uff08\u81ea\u7136\u6587\u7406\u89e3\uff09<br>\u3000\u203b\u904b\u7528\u30b3\u30b9\u30c8\u30fb\u7cbe\u5ea6\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3082\u91cd\u8981<br><\/li>\n\n\n\n<li><strong>\u4f1a\u8a71\u30b7\u30ca\u30ea\u30aa\u3068\u30c8\u30fc\u30f3\u8a2d\u8a08<\/strong><br>\u3000\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3046\u8868\u73fe\u3001\u9014\u4e2d\u96e2\u8131\u9632\u6b62\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u4f53\u9a13\u3092\u610f\u8b58\u3057\u3066\u69cb\u7bc9\u3002<br><\/li>\n\n\n\n<li><strong>\u30c1\u30e3\u30cd\u30eb\u8a2d\u5b9a\uff08LINE\uff0fWeb\uff0f\u30a2\u30d7\u30ea\u306a\u3069\uff09<\/strong><br>\u3000\u81ea\u793e\u306e\u5229\u7528\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u8a2d\u7f6e\u5148\u3092\u9078\u5b9a\u3002<br><\/li>\n\n\n\n<li><strong>\u5c0e\u5165\u5f8c\u306e\u904b\u7528\u30fb\u5206\u6790\u4f53\u5236\u306e\u6574\u5099<\/strong><br>\u3000\u30dc\u30c3\u30c8\u306e\u5fdc\u7b54\u30ed\u30b0\u3092\u5206\u6790\u3057\u3066\u6539\u5584\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u7cbe\u5ea6\u3068\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3002<br><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u5931\u6557\u3068\u305d\u306e\u56de\u907f\u7b56<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u3088\u304f\u3042\u308b\u5931\u6557<\/th><th>\u56de\u907f\u7b56<\/th><\/tr><tr><td>\u8a18\u4e8b\u304c\u53e4\u304f\u3066\u5f79\u306b\u7acb\u305f\u306a\u3044<\/td><td>\u5b9a\u671f\u66f4\u65b0\u306e\u904b\u7528\u4f53\u5236\u3092\u8a2d\u3051\u308b<\/td><\/tr><tr><td>\u30dc\u30c3\u30c8\u306e\u56de\u7b54\u304c\u7684\u5916\u308c<\/td><td>FAQ\u3068\u306e\u9023\u643a\u30fb\u30b7\u30ca\u30ea\u30aa\u306e\u6539\u5584\u3092\u7d99\u7d9a<\/td><\/tr><tr><td>\u30e6\u30fc\u30b6\u30fc\u304c\u9014\u4e2d\u3067\u96e2\u8131<\/td><td>\u4f1a\u8a71\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3001\u5b8c\u7d50\u307e\u3067\u8a98\u5c0e\u8a2d\u8a08\u3059\u308b<\/td><\/tr><tr><td>\u793e\u5185\u306b\u904b\u7528\u4f53\u5236\u304c\u306a\u3044<\/td><td>\u90e8\u7f72\u6a2a\u65ad\u3067\u6539\u5584\u3067\u304d\u308b\u30c1\u30fc\u30e0\u4f53\u5236\u3092\u3064\u304f\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u6210\u529f\u4e8b\u4f8b\uff1aLINE\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u5bfe\u5fdc\u52b9\u7387\u30a2\u30c3\u30d7\uff08\u4fdd\u967a\u4f1a\u793e\uff09<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u524d\uff1a\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u96c6\u4e2d\u3057\u3001\u56de\u7b54\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u305f<\/li>\n\n\n\n<li>\u5c0e\u5165\u5f8c\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306e\u300c\u4fdd\u967a\u6599\u306e\u898b\u7a4d\u3082\u308a\u300d\u3084\u300c\u5951\u7d04\u5185\u5bb9\u306e\u78ba\u8a8d\u300d\u304c\u53ef\u80fd\u306b<\/li>\n\n\n\n<li>\u7d50\u679c\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u4ef6\u6570\u304c\u670830\uff05\u524a\u6e1b\uff0f\u5546\u8ac7\u7387\u308215\uff05\u5411\u4e0a<br><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0e\u5165\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3068\u3081<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FAQ\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9023\u643a\u8a2d\u8a08\u304c\u91cd\u8981\uff08FAQ\u3092\u305d\u306e\u307e\u307e\u30dc\u30c3\u30c8\u306b\u6d3b\u7528\u3067\u304d\u308b\uff09<\/li>\n\n\n\n<li>\u300c\u554f\u3044\u5408\u308f\u305b\u3092\u6e1b\u3089\u3059\u300d\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u300d\u4f53\u9a13\u306e\u8cea\u3092\u91cd\u8996<\/li>\n\n\n\n<li>\u5c0e\u5165\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u6210\u529f\u306e\u30ab\u30ae<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u5728\u5b85\u30fb\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u306e\u6700\u524d\u7dda<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30e1\u30ea\u30c3\u30c8\uff1a\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u30fbBCP\u5bfe\u5fdc\u30fb\u4eba\u6750\u78ba\u4fdd<\/li>\n\n\n\n<li>\u8ab2\u984c\uff1a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u6559\u80b2\u4f53\u5236\u3001\u7ba1\u7406\u65b9\u6cd5<\/li>\n\n\n\n<li>\u6210\u529f\u306e\u9375\uff1a\u30af\u30e9\u30a6\u30c9\u578bCRM\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u7814\u4fee\u306e\u5145\u5b9f<br><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u5931\u6557\u3068\u305d\u306e\u5bfe\u7b56<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>\u5931\u6557\u4f8b<\/th><th>\u56de\u907f\u7b56<\/th><\/tr><tr><td>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3060\u3051\u3067\u6e80\u8db3<\/td><td>\u6559\u80b2\u30fb\u904b\u7528\u8a2d\u8a08\u30fb\u52b9\u679c\u6e2c\u5b9a\u3092\u30bb\u30c3\u30c8\u3067\u5b9f\u65bd<\/td><\/tr><tr><td>KPI\u672a\u8a2d\u5b9a<\/td><td>\u76ee\u6a19\u3068\u5b9a\u671f\u6e2c\u5b9a\u3092\u660e\u78ba\u5316<\/td><\/tr><tr><td>\u60c5\u5831\u5171\u6709\u4e0d\u8db3<\/td><td>\u30de\u30cb\u30e5\u30a2\u30eb\u30fbFAQ\u6574\u5099\u3001\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u30c4\u30fc\u30eb\u306e\u5c0e\u5165<\/td><\/tr><tr><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u62c5\u5897<\/td><td>AI\u30fb\u81ea\u52d5\u5316\u3067\u696d\u52d9\u5206\u62c5\u3092\u898b\u76f4\u3057<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">FlexCRM\u6d3b\u7528\u306b\u3088\u308b\u6210\u529f\u4e8b\u4f8b\uff1a\u65e5\u672c\u30c6\u30ec\u30d3\u653e\u9001\u7db2<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-style-photo_frame size_xs\"><img decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/nihontv-1024x537.png\" alt=\"\" class=\"wp-image-2966\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/nihontv-1024x537.png 1024w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/nihontv-300x157.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/nihontv-768x403.png 768w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/nihontv.png 1045w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5c0e\u5165\u306e\u80cc\u666f\u3068\u62b1\u3048\u3066\u3044\u305f\u8ab2\u984c<\/strong><\/h3>\n\n\n\n<p>\u65e5\u672c\u30c6\u30ec\u30d3\u653e\u9001\u7db2\u682a\u5f0f\u4f1a\u793e\u304c\u904b\u55b6\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9577\u5e74\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306eCRM\u30fbCTI\u3092\u5229\u7528\u3057\u3066\u304a\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th><strong>\u8ab2\u984c<\/strong><\/th><th><strong>\u8a73\u7d30\u5185\u5bb9<\/strong><\/th><\/tr><tr><td>\u30b7\u30b9\u30c6\u30e0\u306e\u8001\u673d\u5316<\/td><td>\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u66f4\u65b0\u8cbb\u7528\u304c\u304b\u3055\u307f\u3001\u4fdd\u5b88\u8ca0\u62c5\u304c\u5927\u304d\u3044<\/td><\/tr><tr><td>CTI\u3068CRM\u304c\u5206\u65ad<\/td><td>\u9867\u5ba2\u60c5\u5831\u3068\u901a\u8a71\u8a18\u9332\u304c\u5225\u3005\u306b\u7ba1\u7406\u3055\u308c\u3001\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u4e0b<\/td><\/tr><tr><td>\u7ba1\u7406\u4f53\u5236\u306e\u8907\u96d1\u5316<\/td><td>\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u7a93\u53e3\u304c\u8907\u6570\u5b58\u5728\u3057\u3001\u5fa9\u65e7\u5bfe\u5fdc\u304c\u7169\u96d1<\/td><\/tr><tr><td>\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u304c\u56f0\u96e3<\/td><td>\u5728\u5b85\u52e4\u52d9\u3078\u306e\u79fb\u884c\u304c\u3067\u304d\u305a\u3001BCP\u5bfe\u7b56\u3082\u4e0d\u5341\u5206<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FlexCRM\u3092\u9078\u3093\u3060\u7406\u7531<\/strong><\/h3>\n\n\n\n<p>\u5c0e\u5165\u306e\u6c7a\u3081\u624b\u3068\u306a\u3063\u305f\u306e\u306f\u3001\u300c\u65e2\u5b58\u904b\u7528\u306e\u5ef6\u9577\u7dda\u3067\u30af\u30e9\u30a6\u30c9\u5316\u3067\u304d\u308b\u67d4\u8edf\u6027\u300d\u3068\u300cCRM\u3068CTI\u306e\u4e00\u4f53\u5316\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u300d\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/th><th><strong>FlexCRM\u306e\u7279\u5fb4<\/strong><\/th><\/tr><tr><td>\u73fe\u5834\u306e\u64cd\u4f5c\u611f\u3092\u7dad\u6301<\/td><td>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u306b\u8fd1\u3044\u64cd\u4f5c\u6027\u3067\u3001\u6559\u80b2\u30b3\u30b9\u30c8\u304c\u4f4e\u3044<\/td><\/tr><tr><td>CRM\u30fbCTI\u7d71\u5408<\/td><td>\u9867\u5ba2\u60c5\u5831\u3068\u901a\u8a71\u5c65\u6b74\u3092\u4e00\u753b\u9762\u3067\u7ba1\u7406\u53ef\u80fd<\/td><\/tr><tr><td>\u30b5\u30dd\u30fc\u30c8\u4f53\u5236<\/td><td>\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30d6\u30eb\u6642\u306e\u7a93\u53e3\u3092\u4e00\u672c\u5316\u3002\u8fc5\u901f\u306a\u5fa9\u65e7\u304c\u53ef\u80fd<\/td><\/tr><tr><td>\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u53ef\u80fd<\/td><td>\u6bb5\u968e\u7684\u306a\u79fb\u884c\u3068\u4f4e\u30b3\u30b9\u30c8\u3067\u306e\u5c0e\u5165\u304c\u53ef\u80fd<\/td><\/tr><tr><td>\u30af\u30e9\u30a6\u30c9\u57fa\u76e4<\/td><td>\u5834\u6240\u3092\u554f\u308f\u305a\u5229\u7528\u3067\u304d\u3001\u5728\u5b85\u52e4\u52d9\u306b\u3082\u5373\u5bfe\u5fdc\u53ef<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5c0e\u5165\u5f8c\u306e\u6210\u679c\u3068\u5909\u5316<\/strong><\/h3>\n\n\n\n<p>FlexCRM\u5c0e\u5165\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u3068\u67d4\u8edf\u6027\u304c\u5927\u304d\u304f\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th><strong>\u5c0e\u5165\u524d\u306e\u8ab2\u984c<\/strong><\/th><th><strong>\u5c0e\u5165\u5f8c\u306e\u52b9\u679c<\/strong><\/th><\/tr><tr><td>\u30cf\u30fc\u30c9\u66f4\u65b0\u30fb\u4fdd\u5b88\u306e\u8ca0\u62c5<\/td><td>\u30af\u30e9\u30a6\u30c9\u5316\u306b\u3088\u308a\u4fdd\u5b88\u30b3\u30b9\u30c8\u304c\u5927\u5e45\u306b\u524a\u6e1b<\/td><\/tr><tr><td>CRM\u30fbCTI\u306e\u5206\u65ad<\/td><td>\u4e00\u4f53\u5316\u306b\u3088\u308a\u60c5\u5831\u691c\u7d22\u30fb\u8a18\u9332\u4f5c\u696d\u304c\u77ed\u7e2e<\/td><\/tr><tr><td>\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u306e\u624b\u9593<\/td><td>\u81ea\u52d5\u96c6\u8a08\u30fb\u691c\u7d22\u6a5f\u80fd\u3067\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u304c\u8fc5\u901f\u306b<\/td><\/tr><tr><td>\u30c8\u30e9\u30d6\u30eb\u6642\u306e\u6df7\u4e71<\/td><td>\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u4e00\u672c\u5316\u3067\u5fa9\u65e7\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b<\/td><\/tr><tr><td>\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u4e0d\u53ef<\/td><td>\u30af\u30e9\u30a6\u30c9\u5316\u3067\u5728\u5b85\u52e4\u52d9\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u306b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u73fe\u5834\u62c5\u5f53\u8005\u306e\u58f0\uff08\u629c\u7c8b\uff09<\/strong><\/h3>\n\n\n<div class=\"swell-block-balloon\"><div class=\"c-balloon -bln-left\" data-col=\"blue\"><div class=\"c-balloon__icon -circle\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/04\/h08.png\" alt=\"\" class=\"c-balloon__iconImg\" width=\"80px\" height=\"80px\"><\/div><div class=\"c-balloon__body -speaking -border-none\"><div class=\"c-balloon__text\">\n<p>\u691c\u7d22\u9805\u76ee\u304c\u5145\u5b9f\u3057\u3066\u304a\u308a\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u3059\u3050\u306b\u5f15\u304d\u51fa\u305b\u308b\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u30b9\u30d4\u30fc\u30c7\u30a3\u306b\u306a\u308a\u307e\u3057\u305f<\/p>\n<span class=\"c-balloon__shapes\"><span class=\"c-balloon__before\"><\/span><span class=\"c-balloon__after\"><\/span><\/span><\/div><\/div><\/div><\/div>\n\n<div class=\"swell-block-balloon\"><div class=\"c-balloon -bln-left\" data-col=\"blue\"><div class=\"c-balloon__icon -circle\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/04\/h07.png\" alt=\"\" class=\"c-balloon__iconImg\" width=\"80px\" height=\"80px\"><\/div><div class=\"c-balloon__body -speaking -border-none\"><div class=\"c-balloon__text\">\n<p>CTI\u3068CRM\u304c\u4e00\u4f53\u5316\u3057\u305f\u3053\u3068\u3067\u3001\u4f5c\u696d\u306e\u4e8c\u5ea6\u624b\u9593\u304c\u306a\u304f\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u6e1b\u308a\u307e\u3057\u305f<\/p>\n<span class=\"c-balloon__shapes\"><span class=\"c-balloon__before\"><\/span><span class=\"c-balloon__after\"><\/span><\/span><\/div><\/div><\/div><\/div>\n\n<div class=\"swell-block-balloon\"><div class=\"c-balloon -bln-left\" data-col=\"blue\"><div class=\"c-balloon__icon -circle\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/04\/h08.png\" alt=\"\" class=\"c-balloon__iconImg\" width=\"80px\" height=\"80px\"><\/div><div class=\"c-balloon__body -speaking -border-none\"><div class=\"c-balloon__text\">\n<p>\u30b3\u30ed\u30ca\u798d\u3067\u5728\u5b85\u52e4\u52d9\u306b\u79fb\u884c\u3057\u305f\u969b\u3082\u3001FlexCRM\u306e\u304a\u304b\u3052\u3067\u696d\u52d9\u3092\u6b62\u3081\u305a\u306b\u7d99\u7d9a\u3067\u304d\u307e\u3057\u305f<\/p>\n<span class=\"c-balloon__shapes\"><span class=\"c-balloon__before\"><\/span><span class=\"c-balloon__after\"><\/span><\/span><\/div><\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>\u3053\u306e\u4e8b\u4f8b\u304b\u3089\u5f97\u3089\u308c\u308b\u5b66\u3073<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u304b\u3089\u306e\u79fb\u884c\u3067\u3082\u3001\u65e2\u5b58\u696d\u52d9\u3092\u5927\u304d\u304f\u5909\u3048\u305a\u306b\u30af\u30e9\u30a6\u30c9\u5316\u3067\u304d\u308b<\/strong><\/li>\n\n\n\n<li><strong>CRM\u3068CTI\u306e\u5206\u65ad\u306f\u3001\u696d\u52d9\u52b9\u7387\u3068\u5bfe\u5fdc\u54c1\u8cea\u306b\u76f4\u7d50\u3059\u308b\u8ab2\u984c<\/strong><\/li>\n\n\n\n<li><strong>\u67d4\u8edf\u306a\u50cd\u304d\u65b9\uff08\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\uff09\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30af\u30e9\u30a6\u30c9CRM\u306e\u9078\u5b9a\u304c\u30ab\u30ae<\/strong><strong><br><\/strong><\/li>\n<\/ul>\n\n\n\n<p>FlexCRM\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u306aUI\u3068\u696d\u52d9\u7279\u5316\u578b\u306e\u8a2d\u8a08\u306b\u3088\u308a\u3001\u300c\u8ab0\u3067\u3082\u4f7f\u3048\u308b\u300d\u3053\u3068\u3092\u524d\u63d0\u3068\u3057\u305fCRM\u3067\u3059\u3002\u5927\u624b\u4f01\u696d\u306b\u9650\u3089\u305a\u3001\u4e2d\u5c0f\u898f\u6a21\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u540c\u69d8\u306e\u6539\u5584\u52b9\u679c\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081\u3068\u4eca\u5f8c\u306e\u5c55\u671b<strong>\uff5e\u5909\u5316\u306b\u5f37\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u76ee\u6307\u3057\u3066\uff5e<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"589\" src=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2858_6.png\" alt=\"\" class=\"wp-image-2877\" srcset=\"https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2858_6.png 1000w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2858_6-300x177.png 300w, https:\/\/www.flexcrm.jp\/media\/wp-content\/uploads\/2025\/10\/2858_6-768x452.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306f\u3001\u300c\u73fe\u72b6\u628a\u63e1\u2192\u76ee\u6a19\u8a2d\u5b9a\u2192\u65bd\u7b56\u5b9f\u884c\u2192\u52b9\u679c\u6e2c\u5b9a\u300d\u3092\u56de\u3059PDCA\u3067\u7740\u5b9f\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u305f\u3088\u3046\u306b\u3001AI\u97f3\u58f0\u8a8d\u8b58\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001IVR\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3001CRM\u3084CTI\u3092\u4e00\u4f53\u5316\u3057\u305f\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067\u60c5\u5831\u691c\u7d22\u3084\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3092\u8fc5\u901f\u5316\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001KPI\uff08\u5fdc\u7b54\u7387\u3084\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u306a\u3069\uff09\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ef\u8996\u5316\u3057\u3001\u4eba\u6750\u80b2\u6210\u3084\u30b7\u30d5\u30c8\u6700\u9069\u5316\u306b\u6d3b\u304b\u3059\u3053\u3068\u3067\u3001\u54c1\u8cea\u5411\u4e0a\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u4e21\u7acb\u304c\u53ef\u80fd\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u5728\u5b85\u30fb\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001BCP\u5bfe\u7b56\u3084\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u3001\u96e2\u8077\u7387\u306e\u4f4e\u6e1b\u306b\u3082\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u306f\u3001\u96fb\u8a71\u3060\u3051\u3067\u306a\u304fSNS\u3084\u30c1\u30e3\u30c3\u30c8\u3082\u542b\u3081\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u5f37\u5316\u3084\u3001\u611f\u60c5\u8a8d\u8b58\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u9ad8\u5ea6\u306aAI\u5206\u6790\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30c1<\/p>\n\n\n\n<p>\u30fc\u30e0\u81ea\u8d70\u578b\u306e\u904b\u55b6\u4f53\u5236\u3092\u6574\u3048\u3001\u5c0f\u3055\u306a\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u56de\u3057\u306a\u304c\u3089\u3001\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u3084\u50cd\u304d\u3084\u3059\u3055\u3092\u652f\u3048\u308b\u4ed5\u7d44\u307f\u3082\u4f75\u305b\u3066\u53d6\u308a\u5165\u308c\u3066\u3044\u304f\u2500\u2500\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u304c\u3001\u5909\u5316\u306b\u5f37\u3044\u6b21\u4e16\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u3064\u304f\u308a\u4e0a\u3052\u308b\u9375\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u672c\u8a18\u4e8b\u306e\u30dd\u30a4\u30f3\u30c8\u632f\u308a\u8fd4\u308a<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group has-border -border04 is-style-bg_grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ol class=\"wp-block-list is-style-num_circle -list-under-dashed\">\n<li><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u300c\u9867\u5ba2\u4f53\u9a13\u306e\u8981\u300d<\/strong><strong><br><\/strong> \u305f\u3060\u306e\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u306a\u304f\u3001\u54c1\u8cea\u3068\u52b9\u7387\u3092\u4e21\u7acb\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u7af6\u4e89\u529b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<br><\/li>\n\n\n\n<li><strong>PDCA\u30b5\u30a4\u30af\u30eb\u304c\u52b9\u7387\u5316\u306e\u57fa\u672c<\/strong><strong><br><\/strong> \u73fe\u72b6\u628a\u63e1 \u2192 \u76ee\u6a19\u8a2d\u5b9a \u2192 \u65bd\u7b56\u5b9f\u884c \u2192 \u52b9\u679c\u6e2c\u5b9a\u30fb\u6539\u5584 \u3092\u56de\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u6301\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u3002<br><\/li>\n\n\n\n<li><strong>AI\u30fb\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306e\u6d3b\u7528<\/strong><strong><br><\/strong> \u97f3\u58f0\u8a8d\u8b58\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001IVR\u3001CRM\u9023\u643a\u306a\u3069\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u901f\u5ea6\u3068\u54c1\u8cea\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3002<br><\/li>\n\n\n\n<li><strong>KPI\u306b\u3088\u308b\u300c\u898b\u3048\u308b\u5316\u300d<\/strong><strong><br><\/strong> \u5fdc\u7b54\u7387\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u3001CSAT\u3001\u96e2\u8077\u7387\u3001\u7a3c\u50cd\u7387\u306a\u3069\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3002<br><\/li>\n\n\n\n<li><strong>\u4eba\u6750\u80b2\u6210\u3068\u30ca\u30ec\u30c3\u30b8\u5171\u6709<\/strong><strong><br><\/strong> \u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099\u3001\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u7814\u4fee\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5236\u5ea6\u3092\u78ba\u7acb\u3057\u3001\u5c5e\u4eba\u5316\u3092\u9632\u304e\u306a\u304c\u3089\u30b9\u30ad\u30eb\u3092\u5e95\u4e0a\u3052\u3002<br><\/li>\n\n\n\n<li><strong>\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u306e\u5b9f\u73fe<\/strong><strong><br><\/strong> \u5728\u5b85\u30fb\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u3092\u5c0e\u5165\u3057\u3001BCP\u5bfe\u7b56\u3084\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u3067\u3001\u96e2\u8077\u7387\u306e\u4f4e\u6e1b\u3068\u4eba\u6750\u78ba\u4fdd\u3092\u4e21\u7acb\u3002<br><\/li>\n\n\n\n<li><strong>FlexCRM\u306a\u3069\u306e\u5c0e\u5165\u4e8b\u4f8b<\/strong><strong><br><\/strong> \u65e5\u672c\u30c6\u30ec\u30d3\u653e\u9001\u7db2\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u4e8b\u4f8b\u306b\u898b\u308b\u3088\u3046\u306b\u3001\u65e2\u5b58\u696d\u52d9\u3092\u5927\u304d\u304f\u5909\u3048\u305a\u306b\u8fc5\u901f\u5c0e\u5165\u3057\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u540c\u6642\u306b\u5b9f\u73fe\u53ef\u80fd\u3002<br><\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3092\u3064\u306a\u3050\u6700\u524d\u7dda\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u4e00\u65b9\u3067\u3001\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u30d0\u30e9\u3064\u304d\u3001\u96e2\u8077\u7387\u306e\u9ad8\u3055\u306a\u3069\u3001\u904b\u55b6\u306b\u306f\u591a\u304f\u306e\u8ab2\u984c\u304c\u3064\u304d\u307e\u3068\u3044\u307e\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u696d\u52d9\u6539\u5584\u30fbAI\u5c0e\u5165\u30fb\u5728\u5b85\u904b\u7528\u306a\u3069\u6700\u65b0\u306e\u52b9\u7387\u5316\u65bd [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3335,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/posts\/2913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/comments?post=2913"}],"version-history":[{"count":24,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/posts\/2913\/revisions"}],"predecessor-version":[{"id":3269,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/posts\/2913\/revisions\/3269"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/media\/3335"}],"wp:attachment":[{"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/media?parent=2913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/categories?post=2913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.flexcrm.jp\/media\/wp-json\/wp\/v2\/tags?post=2913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}